Shipping policy
Delivery
Everything you need to know about shipping times, order tracking, and support for your order.
Processing, Shipping & Delivery Times
We want to keep our customers fully informed about our current processing and delivery times.
Due to the currently very high demand for our products, processing your order may take 1–3 business days. Processing time includes order review, preparation, packaging, and handover to our shipping carrier.
Once shipped, standard delivery currently takes 5–9 business days.
The estimated total time from order to delivery is therefore usually 6–12 business days.
Please note that in individual cases, delivery may take longer due to exceptionally high order volumes, seasonal peaks, logistical bottlenecks, or delays with shipping carriers. However, we continuously work to process and deliver every order as quickly as possible.
Refused & Unclaimed Deliveries
If the customer refuses to accept the delivery or the shipment is not picked up within the designated timeframe, we reserve the right to withhold a processing and logistics fee of 30% of the order value. This covers incurred shipping, return, storage, and processing costs. The remaining amount will be refunded once the goods have been received back.
Track Your Order
As soon as your order has shipped, you'll receive an email with your tracking number.
Please note that it can take 48–72 hours for the tracking information to update.
You can track your order anytime via "Track Order" in the main menu.
Tracking Not Updating?
If your tracking hasn't updated for an extended period, this is usually due to delays with the shipping carrier.
In most cases, your order is still on its way and will arrive within the stated delivery window.
Need Help?
If your order exceeds the stated delivery window or you need any further assistance, feel free to reach out via our contact form.
Our customer service team is available 7 days a week and will help you as quickly as possible.
Contact us at info@vemilo.de